Shipping & Delivery Policy
At National Decking, we are committed to providing a reliable, transparent, and customer-friendly shipping experience across Ontario. This policy outlines our available shipping methods, estimated delivery times, applicable fees, and legal obligations under Ontario and Canadian regulations.
Shipping Options
We offer flexible shipping and pickup options to meet your needs:
Home or Job Site Delivery: Delivered via flatbed truck with moffett for easy offloading.
Warehouse Pickup: You may pick up your order from our local warehouses.
Delivery Timeframes
In-Stock Items: Estimated delivery within 5–7 business days.
Special Orders: Estimated delivery within 7–10 business days.
Remote Areas: Additional time may be required depending on location access.
Shipping Rates
| Area | Rate |
| GTA | $180 |
| Brantford | $200 |
| Kitchener / Guelph / Cambridge | $200 |
| Newmarket Area | $200 |
| Barrie Area | $220 |
| Pickering / Oshawa | $220 |
| Parry Sound / Muskoka | $620 |
| London / Woodstock | $620 |
| Sudbury Area | $820 |
| Other City | (Contact us for Shipping Quote) |
Order Tracking
Once your order is prepared for shipment, our team will call you directly to confirm delivery details and scheduling.
Legal Compliance
This shipping policy complies with the Ontario Consumer Protection Act (2002) and other applicable Canadian transportation laws. Learn more at the Ontario Consumer Protection website.
Damaged or Delayed Deliveries
If products arrive damaged, please notify us within 48 hours. We will arrange a replacement or refund as per our Product Damage or Defect Policy. Delivery times are estimates only; National Decking is not responsible for delays caused by weather, traffic, or carrier issues.
Contact Us
For questions regarding shipping, contact your nearest National Decking location:
National Decking
Email: toronto@nationaldecking.com
Phone: 905.564.9200